Cancellation & Refund Policy for TownMediaLabs

At TownMediaLabs, we are committed to providing exceptional services and maintaining transparency with our clients. Below is our detailed cancellation and refund policy:

Cancellation Policy

1. Cancellation Requests: Clients may cancel their services by submitting a written request via email to our support team at support@townmedialabs.com
2. Eligibility: Cancellation requests must be made before the commencement of any project or service. Once a service has started, cancellation will no longer be possible.

Refund Policy

1. Refund Eligibility: If we fail to provide the agreed-upon services, you are eligible for a full refund.
2. No Refund After Service Commencement: Once the service has commenced, refunds will not be issued under any circumstances.
3. Request Period: Refund requests must be made within 7 days of the scheduled service date or failure of service delivery.
4. Processing Time: Upon approval of a refund request, the refund will be processed within 48 hours and credited to the original payment method.

Exclusions

1. Refunds will not be provided for:
   • Services that have already commenced or been successfully delivered.
   • Delays or failures caused by incomplete or incorrect information provided by the client.
2. Refunds are not applicable for partially completed services where the client decides to discontinue the project.

We encourage our clients to communicate any concerns before or during the service to ensure a smooth and satisfactory experience. For any queries, please contact our support team.

TownMediaLabs strives to deliver the highest quality of services and appreciates your trust in our expertise.