Online Reputation Management case studies by Town Media Labs
These reputation management case studies demonstrate how Town Media Labs helped restaurants, home services, and healthcare clinics protect their brand. Our strategies combined active review response systems, customer feedback loops, and local citation cleanups to turn ratings into trusted business assets. Read our client stories below, or explore our online reputation management services.
Documented Client Work (4)
Verified results from Online Reputation Management engagementsHow SpiceCraft Restaurants Achieved 4.8 Stars and 50% More Walk-ins
Three Chandigarh restaurant locations with a 3.9-star rating and stagnant social media were losing foot traffic to Instagram-ready competitors. TML executed a reputation recovery, local SEO push, and professional content engine — lifting ratings to 4.8, growing combined social following by 15K, and increasing walk-ins by 50% in 10 months.
How HomeRight Services Doubled Their Revenue
A 12-person home services business across Chandigarh/Mohali/Panchkula was generating under 10 leads/week, entirely reliant on word-of-mouth. TML deployed hyper-local SEO, emergency-service Google Ads, and a review generation system — doubling revenue in eight months and pushing weekly leads past 60.
How a Hyderabad Healthcare Clinic Tripled New Patient Bookings in 4 Months
A Hyderabad multi-specialty clinic was losing new patients to well-marketed competitors despite strong clinical outcomes. Google Business Profile was incomplete, local rankings were poor, and Google Ads had never been attempted. TML optimised the GBP, launched specialty-specific Google Ads with service-page landing pages, and deployed a review generation system — tripling new patient bookings within four months.
How a Montreal Restaurant Chain Grew Covers 60% and Cut OTA Fees
A Montreal casual dining chain with four locations had declining walk-in traffic, a 3.8-star average Google rating from unaddressed negative reviews, and social media that hadn't been updated in months. TML executed a reputation recovery, French and English local SEO for all four locations, and built a social content engine — growing weekly covers 60% and achieving a 4.6-star rating across all locations in eight months.
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